Hi @DenisHadley, we have seen this issue coming up multiple times. Usually it's a really easy fix, if you can see your FiT and not the dual fuel account it has to do with the email address. I am 90% sure that your email address has to be added to the dual fuel account. If you go to our customer service explaining this they will be able to get it sorted for you within minutes. Here's the different ways of getting in touch with us 😁
There are more volunteers on the forum now and posts such as yours would probably not be missed nowadays (so we hope!) if there is still an issue post again and we'll try to guide you to the right place to help.
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
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