[theunknowntech]

As far as I'm concerned, in this situation E.On Next should swallow the bill and charge you nothing regardless. I know of multiple suppliers that do this exact job for free.

To be honest, I almost always know what I'm talking about and it's very rare that I make a mistake. Admittedly, it's not impossible for me to do so and does sometimes happen, but it's one of those one in a million things. Commissioning a meter is free with every supplier I checked, so it should be free for you as well. Even if it doesn't need doing, most engineers will probably be happy to try and sort out a problem anyway if they're able to. You should never feel as if you're wasting their time. :)

I'll ask @HannahD_EONNext to verify though, just to be safe.

[sirbillynomates]

@HannahD_EONNext

Following on from @theunknowntech post above can you please confirm if commissioning a gas meter would be deemed a chargeable activity if it wasn’t done during installation and therefore requires an additional engineer visit.

A bit of background to save looking back through the thread. My gas meter can’t send readings and @theunknowntech has diagnosed my problem as it wasn’t commissioned when it was installed.
Customer services didn’t want to send out an engineer but have reluctantly agreed to this but have said it could be chargeable and want me to confirm I accept the “possible” charge before booking the appointment.

I shall book you a faulty meter this way your gas will be commissioned as you have requested it and if the engineer deems this a chargeable appointment then they will notify us the charge that will be applied is 100.93 to £157.86.

Thanks!

[sirbillynomates]

@Beki_EONNext any update from the smart meter team?

Does the smart team just work remotely or will they arrange for an engineer to visit?

[sirbillynomates]

@HannahD_EONNext is it possible to get an answer to my post from a week ago?

I am trying to find out if commissioning a gas meter would be deemed a chargeable activity if it wasn’t done during installation and therefore requires an additional engineer visit.

Many thanks

Ross

[theunknowntech]

Commissioning an already installed gas meter should carry no fee for you. The supplier is expected to absorb the costs of that kind of job - even if it requires an engineer visit - because it's supposed to be part of the installation process anyway.

[HannahD_EONNext]

Hey @sirbillynomates

I'm so sorry, I must have missed this one when I was originally tagged! Something doesn't seem quite right here so I've asked one of my contacts in the smart appointment area to take a look and I'll get back to you today.

Thanks

Hannah

[HannahD_EONNext]

Hey @sirbillynomates

As we expected, 100% not something we'd charge for! I've reached out to the energy specialist you spoke to and confirmed that at no point should a charge be added to your account. We do have some chargeable appointments, and in some cases a faulty meter appointment can be one of them (where we have no reason to believe it's faulty) so I think there's just been some crossed wires but we absolutely know your meter isn't working as it should be.

Fingers crossed everything runs smoothly and you'll have a working gas meter in no time but you know where we are if you need us!

Thanks

Hannah

[sirbillynomates]

@HannahD_EONNext That is great news much appreciated! 👍 I have now just got to get the engineer booked in. I was first offered some dates on the 30th of March I responded the same day but haven't confirmed a date yet even though the first date I was offered was today....

Thanks again.

[sirbillynomates]

@HannahD_EONNext

Spoke to soon literally after posting the above I had the following response from customer services:

Hello Ross,
Thank you for your reply
The metering team have responded they have rejected the appointment as there are details missing on the account regarding the gas data network operator as this is an IT issue we are looking into this unfortunately I wouldn't be able to give you a timescale when this will be resolved.

A quick search on energynetworks.org confirmed my gas network operator is Cadent Gas Limited and my electricity network operator is Western Power Distribution. If I can find this out in 15 minutes by publicly available sources, it is beyond me why this can’t be added to my account and arrange for an engineer to come out.

Seems to me like EONNext are trying to avoid coming out? How can we sort this "IT" issue out and get an engineer to fix my meter? I don't want to go to the ombudsman, but this has been going for way too long already.

[meldrewreborn]

@sirbillynomates

Is the Gas network operator the same as the gas data network operator. I haven't a clue but anomalies like this could be common.