@Wendiwoo Anasa here 👋 I'm sorry to hear that your son has not received his vouchers yet.
Is your sons meter a key meter or a smart meter and does he definitely have his electric supply with us?
If he has a key meter and we supply the electric we'll send vouchers within the first 11 days of each month however there have been some postal strikes so could be a delay other than that we'd need to look into the account to see what's happening so please get in touch with one of our Digi Energy Specialist who'll be more than happy to help 😊
'The greatness of a community is most accurately measured by the compassionate actions of its members’
Did you know that we're open 24/7? There are lots of ways to contact us over here!📣
See my thread below where I am trying to transfer FiT tarrifs to my name following a property purchased. I havent received any notification or response from you since my original email on the 29th September. Can you advise please?
I've also tried messaging via WhatsApp on the 18th October and received no response, see screenshot attached (email on the 14th Oct refers to the follow up email to my original email on the 29th Sept)
@Anasa_EONNext I have not received my voucher yet after sending all my details in even a copy of my tenancy agreement because Eon did not believe how long i had been living there!
So what you are saying is that your name wasn't ever registered to the account at that address, and then you've been wondering why your vouchers didn't arrive?
This business of vouchers not arriving for prepayment customers is throwing up a lot of these matters, which in turn shown how poor the system is when one occupant leaves and another arrives.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
@Han_EONNext wow! just wow! Customer service sucks! been messaging you guys since friday on whatssapp/twitter/facebook and what day is it now? Monday! Calling you on the phone and been on standby for more than 30 mins already!
To be fair, you have only waited one working day for a reply. One can only imagine the huge amount of customers trying to make contact right now and we are repeatedly warned it can take many days to get a response. I sent a Whatsapp request two weeks ago and I'm still awaiting a reply, although I read of someone yesterday getting a reply in minutes.
If my need was urgent I would be phoning at 9am on the dot and wouldn't hang up.
Hi I’m iuliana please I need urgently help nobody not rispond in email in WhatsApp I don’t have gas for tow day is very cold the card gas not working please I need urgently help
Hi I’m iuliana please I need urgently help nobody not rispond in email in WhatsApp I don’t have gas for tow day is very cold the card gas not working please I need urgently help
If you try the emergency telephone number, you may get some help:
We're always still here for you after 5pm or over the weekend if you need to report an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our social media channels.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
@Iuliana06catalin Anasa here 👋 I'm sorry to hear that you've got no gas, have you been able to get some help? I'm not able to locate your account with your user name.
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