@Stanutd45 It's great to have you on the Community, I've done some updates for you, if you need any further help please get in touch with one of our Digi Energy Specialist who will be more than happy to help you out any time 😊
'The greatness of a community is most accurately measured by the compassionate actions of its members’
Did you know that we're open 24/7? There are lots of ways to contact us over here!📣
The problem here is the E.On customer service is arguably the worst going! I sent a message, via Twitter, five days ago and so far have had no response! Sent the same message via Messenger, two days ago and yet again, no response! So this morning I decided I’d give them a call, to get my answers and after being on hold for 90 minutes, I had to hang up because I needed to be somewhere!! So who knows what’s the best way to contact E.On??
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
I am sorry to hear it is taking you so long to reach us! Unfortunately we are exeriencing delays across all forms of contacting us 😯.
Due to recent events we are seeing a few days turn around via social media and email, and it is taking us a very long time to reach you over the phone. But we are not ignoring you, and we will be back with you as soon as we can be. Please just hang in there!
In the meantime why not have a look over our help and supportto see if someone has asked//answered your quiery before.
🌍 Striving for a bigger, better and sustainable world!
There are lots of new ways to contact us! If you do need us please 👉get in touch👈
Thinking about replacing your boiler? You can find out more about our boiler solutions 👉 HERE 👈
The point being that if they got things right first time their poor customer service staff woudn't be anthing like so busy. They are the architect of their own problems.
Iv tried messaging on Facebook and WhatsApp days ago but no reply it's so frustrating all I want too know is what dates are we being paid tge £66 as all of my friends n family have recieved theirs but still nothing showing on my meters
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