I emailed EON on Sunday to ask them to sort out my meter readings. We were transferred from Symbio when they went bust. We're on a dual rate meter. They got one of the readings right but not the other one.
I sent the final Symbio bill, and photos of the current meter. Not heard a word.
I've been trying to look at fixed price tariffs ahead of the price cap extortion in April, but the dodgy meter reading has messed that up I think. It predicts out annual usage as 17,156kWh and the annual cost for a fixed rate tariff to be £11,365.I could buy a lot of candles for that price, and it's looking like a better option right now.
I don't know if this community forum is a community of EON customer support reps eager to sort out problems or a community of frustrated customers wondering why some of the whopping bills isn't directed toward some extra staff. Either way if somebody can point me to somebody who can sort out this mess that would be appreciated.
thanks
I sent the final Symbio bill, and photos of the current meter. Not heard a word.
I've been trying to look at fixed price tariffs ahead of the price cap extortion in April, but the dodgy meter reading has messed that up I think. It predicts out annual usage as 17,156kWh and the annual cost for a fixed rate tariff to be £11,365.I could buy a lot of candles for that price, and it's looking like a better option right now.
I don't know if this community forum is a community of EON customer support reps eager to sort out problems or a community of frustrated customers wondering why some of the whopping bills isn't directed toward some extra staff. Either way if somebody can point me to somebody who can sort out this mess that would be appreciated.
thanks
