There are NO official resellers of the IHD3, so please don't get fooled into thinking there are. The ivie Bud is definitely vastly superior to the Chameleon IHD3 anyway and you can pick one up via https://ivie.co.uk . It must be delivered to the address you're planning to use it at. You have SMETS2, so it should work nicely for you. :)
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
[QUOTE=theunknowntech;8417]Heya!
@TeessideConfused normally I'd get Pete to fix that for you, but he's asked me to hold back for a bit. Normal Robo-Pete service will resume from the 16th April, so could you stop by around then? He won't listen to me if I ask any sooner! XD
thanks @unknowntech. My electricity tariff has updated on the IHD but my gas hasn’t. I’ve been checking daily, but sadly it’s still not correct.
You're in luck. I've hypnotised Pete into doing my evil work for me, so the mere mention of @PeterT_EONNext is now enough to make him issue the SMETS Commands. XD
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Please be aware that I'm currently performing maintenance on my guide, and changes will be taking place over the next 24 hours as a result of new information. Maintenance should be done by then and the guide will be even more useful than before.
Thanks for your patience! I promise you it's worth the wait!
Ok... Make that 72 hours... Turns out I've got a LOT more new stuff to add to the guide than I originally expected, so it'll take a bit longer to verify all the details.
However, I can say this much right now. I had a pretty long discussion with @Beki_EONNext and @HannahD_EONNext today about a bunch of things and this guide was one of them. I have had confirmation that the message to customer service to stop telling people to get IHDs on Amazon or eBay is definitely rolling out across the entire company but it just takes a while for everyone to pick it up. There should be a reduction in these cases as a result but ultimately Hannah wants to eliminate all of them.
I've also been informed that a number of teams wanted to know what advice to give instead and for that, this forum thread is now being shared internally with all relevant teams (alongside a bunch of my other content). It is likely that this thread may become a lot more active as a result. If you're still waiting for me to reply, don't worry! I've most likely just not caught up yet. :)
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