Uh-huh! I'm sorry you had that experience with us 😯. Did you manage to get any further with your complaint? Is anything happening or is it a standstill?
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Uh-huh! I'm sorry you had that experience with us 😯. Did you manage to get any further with your complaint? Is anything happening or is it a standstill?
The complaint is still outstanding
The whatsApp team have no idea what they are doing,
I've saved all of the correspondence from them and will use it as part of my complaint, talk about poor customer service, it was shocking
my meter serial no. Is
G19W002896, which if you check is a classic meter and not a SMETS2 meter
I managed to get through to an advisor who actually understood what I was saying and after i shared a photo of the classic meter with serial number, confirmed that it was a classic dumb meter without a comms hub, he was very helpful and an engineer is visiting tomorrow
You're going round in circles and getting nowhere fast. I'd raise a formal complaint and get the 'meter running' on contacting the Ombudsman. Fire off a formal complaint to unhappy@eonnext.com
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
@Taff7996 That's really good that someone was understanding and managed to get the job sorted for you. I certainly think it is a good idea to reference your experience with CS's in your complaint - how would our team know how to improve things?
Let me know as soon as the appointment goes ahead 🙂
You don't seem to have an actual Smart Meter as such. You have an AMR Meter which unfortunately isn't the same thing and NO IHD will work on it, ever.
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
@Taff7996 That's really good that someone was understanding and managed to get the job sorted for you. I certainly think it is a good idea to reference your experience with CS's in your complaint - how would our team know how to improve things?
Let me know as soon as the appointment goes ahead 🙂
Hi Ham
Smets2 meter fitted today, Engineer said it will have to be configured from your end to E7, he said it should take about 24 hours, I'll give it the weekend and if its not working on Monday morning I'll ring help line
Just so you know, it may take a few weeks to fully set things up, but it's usually done within six weeks. If it's not all fully working by then, please let customer service know and ask for the setup to be checked.
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