@theunknowntech I have a SmartView 2 IHD. When it was installed ig connected and gives readings for the gas but has never connected or given readings from the electric. E.on next are billing me so I assume the meter is working. If I move the IHD more than a few feet from the gas meter it loses signal but electric isn't found even touching the meter.
I have ascertained that I have SMETS2 and I am thinking of the ivie bud but first 3 questions.
1. Can I do anything to connect the SmartView 2 IHD to the electric meter?
2. Is the problem likely to be with the meter rather than the IHD?
3. Is the ivie bud likely to have the same issues connecting to the electric?
It's probably not worth using the SV2 at this point based on what you describe.
It's more likely an IHD problem, especially if the ivie Bud ends up working
Nope. Should be fine
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
Last December i had both my electric and gas meters replaced with smart meters. I am with Sainsbury's energy but I believe everything is essentially run by Eon.Next these days. The smart meters (a GS-60B and a Kafia MA120) are running fine, and in smart mode, but the IHD has never worked from day 1. The Eon engineer that installed it "it would take 24 hours to work", but I remember at the time thinking it was a bit strange. The display simply says "Searching for meters... scanning...scanning...", and the device does not seem to know the time or the date.
After a few weeks with no visible data, I stumble across this thread, and low and behold I realise I also have been given a Smartview2, and so I am wondering if it will ever work. I did e-mail Sainsbury's Energy to see if they would have any suggestions, but it was impossible to follow their first instruction of turning the device off by holding down the power button, as the only option is to restart. I did decide to try unplugging it until it eventually ran out of battery, and then plug it back in, but it had no effect.
I've manged to get historical data via the Bright app etc, but it would be good to know if there is anything I can do to get realtime data on the IHD (without buying another one)
How far is the IHD from your actual meters and are they in an outdoor cubby or indoors? Try restarting the IHD within line of sight of the meters, about 6ft away and see if it can connect. If it does, see how far you can move before you lose signal. They don't work through walls so well.
The meters are in a cupboard under the stairs. When plugged in the IHD is about 6 feet away at most, though the cupboard door/an internal wall may partially be in the way in this postion. I've tried restarting it unplugged sitting directly next to the two meters to make sure that even the cupboard door isnt in the way and it hasn't made any difference really!
Odd...indoors should be fine. Is there a HAN light on the electric meter/comms hub, and if so, what is it doing?
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
Last December i had both my electric and gas meters replaced with smart meters. I am with Sainsbury's energy but I believe everything is essentially run by Eon.Next these days. The smart meters (a GS-60B and a Kafia MA120) are running fine, and in smart mode, but the IHD has never worked from day 1. The Eon engineer that installed it "it would take 24 hours to work", but I remember at the time thinking it was a bit strange. The display simply says "Searching for meters... scanning...scanning...", and the device does not seem to know the time or the date.
After a few weeks with no visible data, I stumble across this thread, and low and behold I realise I also have been given a Smartview2, and so I am wondering if it will ever work. I did e-mail Sainsbury's Energy to see if they would have any suggestions, but it was impossible to follow their first instruction of turning the device off by holding down the power button, as the only option is to restart. I did decide to try unplugging it until it eventually ran out of battery, and then plug it back in, but it had no effect.
I've manged to get historical data via the Bright app etc, but it would be good to know if there is anything I can do to get realtime data on the IHD (without buying another one)
Thanks
Hey there @noblergt 😊 Hannah here 👋. I am sorry that the instructions given by email were pretty confusing 😕. Hove you messaged Sainsbury's Energy on WhatsApp?
🌍 Striving for a bigger, better and sustainable world!
There are lots of new ways to contact us! If you do need us please 👉get in touch👈
Thinking about replacing your boiler? You can find out more about our boiler solutions 👉 HERE 👈
Odd...indoors should be fine. Is there a HAN light on the electric meter/comms hub, and if so, what is it doing?
a HAN light flashes once every 5 seconds, in sync with a WAN, SW and GAS light. The Comms hub is a SKU1 Cellular I think.
@Han_EONNext I've not tried contacting on WhatsApp - I'll give that a go when I have a chance!
If your HAN light is flashing once every five seconds, that indicates the Home Area Network is functioning, which is how the hub gets its data from the gas meter. It also means that the HAN communication is working which is what the IHD needs to communicate with the comms hub.
This sounds like either the IHD is possibly faulty, or that the engineer who installed the meters did not correctly 'pair' the IHD to the comms hub. In either case, a faulty IHD or good IHD not correctly paired will usually require another engineer visit to complete the job, unless Customer Services can do anything remotely.
Pairing of IHD's to meters is not usually a 'user' function, but has to be done at commissioning time.
The most likely culprit I can think of based on the information available here (and some cheeky documents provided by IHD manufacturers) is that the IHD isn't paired properly, so I agree with what's been said so far.
In theory, it may be possible to remotely finish the process, but I can't say for sure.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
