[kjhnor]

Today I received two letters from Eonnext telling me cheerfully that my FIT account had been migrated and asking me to submit my readings for March. I logged into my account to find no details of the FIT account anywhere. I have read elsewhere in the forums that this is most likely down to some { It would appear a lot} accounts not being linked. I am unable to get anyone to answer FB messages and of course despite the letter saying calling us at weekends the lines are closed. As I am unable to communicate with Eonnext how do you get this error fixed ?

[Lee_EONNext]

@KPLlewellyn

Hi

Just wanted to check if you had got this sorted? It's an easy fix and i'm hoping this has been done as this was some time ago?

When the accounts were migrated over, we had to go through them manually to link them to people's energy accounts. This took sometime, however all of these should have been completed by now.

If your account is still not linked, please let me know and I will get this resolved for you.

Thanks

[kjhnor]

I received an email from. Mak at Eonnext last. Stating my accounts had now been linked. The Community forum has a lot to do with me getting this sorted so very useful group.

[NJTRT]

No FIT account transferred to on line account , a common issue ? Please sort this out so I can give you our year end reading and other readings
thank you

[KPLlewellyn]

My FIT account is not linked to Eon Next. What did you do to get it sorted?

[EmmaN_EONNext]

Hey @KPLlewellyn @NJTRT and @kjhnor 👋

I can appreciate this was posted a while ago but did you manage to find the answer you were looking for? Let us know 😊

[Paulus]

@KPLlewellyn: I have had the same issue ever since it went from E.on to Eon Next. And I’ve never been paid since for the electricity we generate, either. Despite emails and phone calls it’s always apparently some other department’s responsibility.

[Lee_EONNext]

@Paulus It's an easy fix, we just need to link the accounts together.

Can you pop me a DM please, I will take a look and we can look into getting a payment sorted for you. You would need to call the FIT team if you called the Energy phone number to discuss the account, however entering payment reads is something we're getting people up-skilled.

I can have a look into this for you, If you can send me that DM that would get the ball moving.

[Paulus]

Thanks for the excellent work, @Lee_EONNext! A problem that was ongoing for ages was resolved by your intervention. I would recommend anyone having similar problems with linking of accounts to contact the team on here as they seem to be very efficient

[Lee_EONNext]

@Paulus No drama at all, it just comes with experience. Anyone in the FIT team would have done the same thing, it's a common issue from years ago so anyone who's worked in that department over the years would be more than capable.

I'm glad it's sorted and we got you paid, happy days. If you need me reach out. The FIT team are on,

0808 501 5218
Monday to Thurs - 9-5pm
Friday - 9-4:30pm

If you ever get stuck just tag me.