Hi, my smart meter has been saying waiting for data for the past 2 months. Tried resetting, switching it on and off, sitting it close to the meter, nothing works. It hasn’t sent readings for 67 days and I had to send these manually….can someone advise please? Emailed eon last week but had no response, tried calling and no one answers…
I'm theunknowntech, an expert forum volunteer who apparently has a blue face. Or at least, I make it seem that way...
I think your Comms Hub might need a reset, so I'll see if @DebF_EONNext can help with that. If that doesn't work, I'm happy to dig deeper with diagnostics.
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
I'm afraid I can't check myself as I don't have access to anything outside this forum. The most powerful resource I've got at my disposal is my friend Blastoise186. But even he's only a forum volunteer on another forum and like me, doesn't work in the energy industry at all so he can't do much either beyond give advice.
I'm sorry to hear that this still hasn't been fixed for you.
I've sent off a request to our Smart Metering team today as it looks like your Smart Meters dropped off of the network on or just after 23rd December 2021.
It can take up to 90 days for the Smart Team to get this issue resolved, but they are working on this now. Please provide manual meter readings in the meantime until we can connect back up to your meters, at which point, your IHD should also work again.
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A ticket has been raised with the DCC (Data Communications Company) due to the connection issues in relation to your meters in your home, as all attempts made to connect to your meters has failed, so this is the next step that will be taken.
This will all happen in the background, once fixed, communications will resume as normal - if the DCC sends a report to us stating that there is a deeper issue/if the problem is the communications hub at the property (the DCC will tell us if this is the issue) then the meters may need to be replaced - we can't do this until all checks have been carried out and I'm afraid it's not a quick fix.
Please don't worry about getting this resolved before new occupiers move in - the meters will still operate and record energy, they just won't be able to send us readings at the moment or update any information on the in home display, so they will function in normal 'credit mode'.
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