Since moving over from e-on to e-on next, my gas meter has not sent readings. So consequently I’ve had no bills since Oct 2021. Electric no problem these have been taken 3 times, but obviously still not received a bill. I have tried to get answers through Twitter and email to ask how I read the meter as ur instructions on the account app do not work for my meter, as I can’t seem to get the actual full reading.
I sent photos of my meter on email and chased but no reply. I have a smart meter that has secure on the front. Please give me the Instructions to take these readings and explain why my meter is not being read automatically.