[MichelleG]

Hi I’m having the same issue, no reading since nov, don’t know which numbers to use for readings the kw reading has too many numbers as my previous reading have 4 numbers and the kw reading has a lot more

[simont]

When I finally managed to contact Eon Next, I was told that it NOT a change of name, it is a change of supplier which is why Smart Meters don't work. It could, apparently be the end of 2022 before this is fixed. In no other industry would this lack of testing be allowed! Procedure and testing regimes were obviously not followed - in fact, I'm not sure that it was even tested! Those responsible need to be disciplined, but all that will happen is that they will get a large pay-off for "services well done"!

[silverfox55]

Totally agree with you simont. The bosses including the head of testing will be highly rewarded. In light of the numbers highlighted this would not have been tested at all.

[PCarroll]

@Janette1007 we have the smae problem no gas meter reading but the electric meter is fine.

[theunknowntech]

It looks like there's a lot of stacking up here, so I'll distribute this among the moderators.
@PeterT_EONNext @Beki_EONNext @Anasa_EONNext @Bennie_EONNext @DebF_EONNext @HannahD_EONNext fancy a lucky dip each? XD

[PeterT_EONNext]

Hi Everyone! Right then... Deep breath in

@simont - Your issue has now been sorted, we've connected to your meters and will take both of your reads automatically on 25th of each month

@MichelleG - Same for you! We'll take both going forwards on the 12th of each month

@HLT9246 - Yours is all sorted, statement issued and will continue to take your reads moving forwards

@John579 - Yours is now all sorted, will take both of your readings on the 3rd of each month moving forwards

@PCarroll - Your meters are now set up to send us your readings on 19th of each month (please let me know if nothing shows on your account on 19th)

@silverfox55 - I'm afraid your meter issue will need a little more work and this isn't something I'll be able to help with directly from here, so please get in touch directly (details below)

@JOYCEMA - I've escalated your meter issue to the network, we're working on this and should be able to take readings from April onwards, for now, please provide us with a manual reading.


To get in touch, please contact us on Facebook or Twitter if you can, this is the fastest way currently to get a response from an Energy Specialist. You can also email us at hi@eonnext.com or by calling weekdays 9am - 5pm on 0808 501 5200.


Pete 😊

[silverfox55]

The twitter auto reply says it will take a few days to reply to me !!!!!!!!!!!!!!!!!!!

Words fail me on this "customer service"

It could be the general idea that if we answer nobody then we will all go away !!!

[sirbillynomates]

I have the same problem. I'm pulling my hair out, please help! I opened a new post before seeing this one. https://community.eonnext.com/thread...s-amp-need-IHD

[silverfox55]

So. Here is the reply
There's no connectivity problem with your gas meter, I have just pulled a reading from it and has all gone through fine

Please advise what the real issue is or do I have this farce every month from now on

Will the electric and gas be in synch?

[AxE]

I have a Smart Meter, but it has never been able to submit readings to E.On Next. I've been with a couple of suppliers before and did not face this issue.
Can you please check and/or let me know what I can do to get this working?