[Cinders]

@kjhnor @KPLlewellyn @gregf I started a thread and it got sorted really quickly then. PeterT_E.ONNEXT sorted it for me. Hope that helps.

[InvisibleName]

@PeterT_EONNext Hi, I've just been moved over from E-On to E-On Next and my FIT account has not been linked to my Duel account - can you sort it please?

[Deanforest]

@gregf Too easy.

[XelaStan]

@PeterT_EONNext Perhaps you can help me as I have similar situation to those in this thread.

My current property has both FIT and Gas/Elec Energy accounts which have both recently been switched to EON next. However I can't see either of these accounts when I login. I believe the reason for this is that just before I moved out of my last property (around 18 months ago) I was switched to EON next. I seem only to be able see that old, inactive account and not either of the new FIT and Energy account. I use (used) the same email ID for all three.

Anything you can do here? Thanks.

[XelaStan]

Is anyone able to help with this #account issue? Or perhaps I should email? Trying to get through on the phone is proving fruitless.

Thanks.

[CMB]

@PeterT_EONNext
I'm another one who needs the FIT account to be linked to my energy account. Would you be able to do that for me please?

Also, a related question: why can I not continue to supply my quarterly FIT readings on the same dates as I have since my system was registered? It disrupts my record-keeping, and year-to-year comparison, to change the reporting dates.

Thanks for your help.

[CMB]

@PeterT_EONNext
I'm another one who needs the FIT account to be linked to my energy account. Would you be able to do that for me please?

Also, a related question: why can I not continue to supply my quarterly FIT readings on the same dates as I have since my system was registered? It disrupts my record-keeping, and year-to-year comparison, to change the reporting dates.

Thanks for your help.

[PeterT_EONNext]

Hi both, sorry for the late response, I haven't been around for the last week!
@XelaStan - I'm afraid as your email address isn't currently linked to your live energy account, I wouldn't be able to locate your account from here to join together your Fit and Gas/Electricity accounts online 😔 It's an easy fix though, so if you currently have open accounts with us here at E.ON Next, please get in touch with us directly so an Energy Specialist can complete this for you.

Our Digital Energy Specialists are available 24 hours a day.

you can also email to hi@eonnext.com with your details will do.

It's currently taking a while to get through on the phone or receive a response via email due to all of the price rises/changes going on right now. Let me know how you get on 😊

@CMB - It looks like your accounts are now linked together, so please let me know if you're unable to switch between these when you're logged in online.

In relation to your FiT payments/readings, you'll need to speak to our dedicated FiT Team as this isn't something I'd be able to answer here I'm afraid. They have a direct number you can call them on which is 0808 501 5218. They're available on this line weekdays 9am - 5pm.

Thanks - Pete 😊

[doric]

@PeterT_EONNext

HI @PeterT_EONNext sorry Im another customer with FIT account missing from my eonNext - both should be on the same email address

Ive only just signed in to the forum so no idea how this works ?? hopefully you will see this ... Thanks

[PeterT_EONNext]

Hi @doric Sorry for the late reply.

It looks like your accounts are linked, so you should be able to switch between these when you log in online.

Please let me know if this isn't the case.

Pete 😊