On the new app , I can top up my gas but not my electric . Is there an issue with the new app! My electricity is low and I can’t see anywhere where I can transfer my credit between my meters to temporarily top up my electric.
im working all day and Eon can only help between 9-5 I’m at work longer than these hours? Has anyone else had this issue?
Hey @Sarah84 and @Red, Beki here 👋
I think you will need to chat to customer service to get them to look deeper into your account. You can get in touch with our Energy Specialists 24/7 online through Facebook and Twitter.
I am. I can select amount to top up but when trying to pay the screen just says there is a problem. Like you i am getting low on electric but only have electric so cant even transfer
Hiya! I think there's probably a bug going on here, but I'm not a customer so I can't dig into it. @Beki_EONNext might be able to though. :)
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