I have a prepayment smart meter and was moved from EON to Eon Next last week, initially, the £106 that was on my EON a/c moved over to EON Next but that shortly disappeared and I was warned that I was running out of credit. I topped up with 4 payments, none of which made any difference to my balance. I tried using the code supplied but that came up as "duplicate" on the meter. I've had to go to my dads 100 miles away as, because of health problems I have to have power.
I need to get home but can't while the power is off, any help appreciated.