[redddevil]

I've had solar panels since May 2011 and have always been paid by EON at 3 nonthly intervals thereafter (i.e. Aug/Nov/Feb/May). When I went to enter my Feb reading I was directed to the Eonnext site which said the window for my reading was closed. I spoke to an advisor who took my reading manually by phone and I assumed I would then be paid soon afterwards as before but this hasn't happened. I have an email today saying it is time for my reading and inplying that I won't be paid until after the end of the reading period (i.e. after the end of March). Apart from the fact this detroys all of my comparison data for the last 11 years it also means that my payments have been delayed 2 months without any consultation or notification. How can this be reasonable?

[Lee_EONNext]

@redddevil Upon moving from Eon Energy to Eon Next, we streamlined this so that all generator/customers had the same read window month. Have you contacted the FIT team with regards to this?

The online system might not allow you to enter a read but we can enter them manually for you, at the end of the 25 years you would just be paid on the end date, like lets say if you moved away.

Apologies you have only recently had a reply to this, our intention on the community is to reply to everyone, however in most cases that require a customer service response, it's always best to contact customer services, the FIT team in this case.

Have you been paid upto date on your solar?

[redddevil]

so does nobody at Eonnext think this is a problem?

[EmmaN]

Hey @redddevil 👋

Appreciate this was posted a while ago, I just want to check if this has now been resolved? If you have any further questions we're here to help! 😊

[redddevil]

Not sure what you mean by resolved. I'm still being forced to take payments that are not in line with the start date of my FIT installation so unclear what will happen at the end of the 25 year period (if I'm still around).
The payment system works efficiently ewnough but I don't see why I'm being forced into a Mar/Jun/Sep/Dec schedule.
Surely a computerr system could accept a reading at any date so I guess it's just an accounting thing from your side.

[redddevil]

@Lee_EONNext yes my payments are up to date now just later than they used to be.
I know you 'streamlined' the window for submitting readings but that wasn't for any customer benefit and caused me great trouble with the spreadsheet I had comparing readings/payments since 2011.
Thanks for confirming what will happen at end of period or if I move away.

[Lee_EONNext]

@redddevil I think it's more to benefit both, its alot easier having a set window, however I understand your spreadsheet and it's great you have that, I have been saying to people for years to record their information.

It might be worth having a table for yearly generation? If this helps of course

Let me know if you need anything FIT related in the future, I might be able to save you a phone call etc.