[ThereseSharp]

We've just received a bill with a huge debit attached, apparently based on smart meter readings - but we don't have a smart meter? Is it possible to get this bill reversed and based just on the standard readings (which we were never asked to provide, and yes, we should have looked but life..)? Thanks!

[theunknowntech]

Hey there @ThereseSharp !

This should be possible, but account specific issue like this one are beyond my powers as a forum volunteer. I'll call @Beki_EONNext for help as she might be able to figure this out for you.

[Beki]

@ThereseSharp Hey there Beki here, how are you doing today? Yes we can sort that out for you. You can submit meter readings on your online account if you've got one? This will reverse any extra charges and bill you to those readings! Easy peasy 😊