[trudyk]

I haven’t been billed since I switched tariff with Eon last summer (direct debits are going through). I’ve submitted meter readings, which promised that a bill would generated - nothing. I’ve emailed eonnext customer support twice but haven’t received any reply/acknowledgement.

Where do I go from here?

[theunknowntech]

Hi @trudyk ,

Probably one of the fastest solutions for now might be if I ask @PeterT_EONNext to stop by. It sounds like your account has gotten into a broken state and this may also need a deeper look.

[PeterT_EONNext]

Hi @trudyk - Welcome to the Community 😄 I'm a Community Co-oridinator here and can help you with some advice and on what to do if you're struggling to get an answer.

I'm sorry to hear that you've emailed us twice and you haven't had a response yet 😔 due to all the changes going on in the industry right now, we've been receiving lots of calls and emails so it's taking a little longer to get back to everyone who emails in, I understand that this needs looking into as soon as possible for you though.

There a few things going on with your account here, I wouldn't be able to discuss this with you from this page due to data protection, we may also need to ask you some questions in order to get this fixed, although this shouldn't be too difficult to get resolved for you.

The best thing to do would be to contact us over on Facebook or Twitter - we have Digital Energy Specialists available over there 24/7 currently and you can expect to receive a response rather quickly. If you can pop a private message over on Facebook or Twitter, you'll receive an auto response asking for some details, so please do provide what is asked as well as outlining your issue and this should get resolved for you shortly.

Thanks - Pete 😊

[trudyk]

@PeterT_EONNext Thank you, I have sent a DM on Twitter.

[trudyk]

@PeterT_EONNext So an advisor on twitter had debited my account as I can see that I am now in debit (was in substantial credit). They said bill would have been generated by yesterday but there are still no bills on my account since last year. I can only see an amount as a transaction charged to my account.

Can I please be sent a bill as I do not understand the transactions that have been added (there are two charges and one credit). I have sent the same advisor on Twitter a DM asking to be emailed a bill but have not heard back.

Thank you.

[PeterT_EONNext]

Hi @trudyk

It looks like the bill has been generated and should be viewable on your online account now, are you able to confirm if you can see this?

Thanks - Pete 😊