Read Schedule Bug

Level 1

03-07-22

Originally Posted by PeterT_EONNext

Hi @Eastminster

Yes, you'll have received this automatically due to the date of when your complaint has been recorded - I've escalated this to our metering team right now and told them that you also have a complaint open beyond 8 weeks so this should be looked at as soon as possible - I'll let you know when I've heard back from them to find out what's going on and why we're still not communicating with your meter yet.

Pete 😊

Thanks Pete,

Just to be clear, the official complaint may be over 8 weeks, but I first reported the problem over 22 weeks ago.

Community Team

PeterT_EONNext

05-07-22

@Eastminster

I'm sorry to hear that this has been going on for so long 😔

My colleague in metering has raised a ticket with the DCC to get linked up to your meter so we can communicate with your meter again and take readings.

This should happen within the next 14 days, if it doesn't we can chase the DCC for an update at this time to find out why this hasn't yet been done. I've set a reminder on your account so I can check on this status of this over the next 2 weeks.

Pete 😊

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Community Team

PeterT_EONNext

29-07-22

Hi @Eastminster

Sorry for the late update!

The DCC have informed us that an appointment is going to need to be booked so that the engineer can either try and resume communications for the meter or change your meter completely.

I've added a note to your account, so please get in touch with customer services so that an energy specialist can get this booked in for you.

Pete 😊

Level 1

Eastminster

08-08-22

@PeterT_EONNext

Thanks Pete. I now have an appointment booked and will post again after this has taken place.

Level 1

Eastminster

15-08-22

Originally Posted by PeterT_EONNext

Hi @Eastminster

Sorry for the late update!

The DCC have informed us that an appointment is going to need to be booked so that the engineer can either try and resume communications for the meter or change your meter completely.

I've added a note to your account, so please get in touch with customer services so that an energy specialist can get this booked in for you.

Pete 😊

I have now had a new meter installed and everything is now working fine.

Thanks for all of your support.

Level 1

Eastminster

22-09-22

Originally Posted by Eastminster

I have now had a new meter installed and everything is now working fine.

Thanks for all of your support.

I think I spoke to soon. My IHD is working fine but after 35 days I got the following message online.

We’re having trouble getting readings from your smart meter.

To avoid an estimated bill, please send us your reading.

Previously it had said this.

We’re having trouble getting readings from your smart meter.

To avoid an estimated bill, we’ll let you know when we need your reading.