[leannet41]

Hi
We were moved to EON Next from EON and our fixed single rate ends in March. We have an economy 7 meter. We don't want Economy 7 and we went with EON because they gave us single rate not day and night rate.

Both online and after ringing customer services we are only offered dual rate, night and day for economy 7. Advisor could not give us single rate. Why? We want the flex single rate tariff that was advertised on website on the day we contacted EON Next (of which I have kept screen shots).

The Economy 7 tariff is really expensive for us. We don't want it and I feel angry that EON next are forcing me to go on this when EON allowed a single rate. I don't want the economy 7 meter, it is pontless for us. Can I get rid of it - it looks years old, ancient, probably from when the previous owners had storage heaters.

The telephone advisor told me they would escalate to a Manager and would lodge as a complaint, but I haven't had anyone from EON Next contact me. Not a happy customer at the moment. I want EON Next to sort this out. Any ideas?

[PeterT_EONNext]

Hi @leannet41 Firstly, welcome to the Community 😄

I'm really sorry to hear about the experience you've had when you spoke to us on the phone 😔

You can certainly go onto a single rate tariff even if you have an Economy 7 meter so I'm unsure as to why this hasn't been done for you 🤔

You'll need to receive a quote before going onto a single rate tariff if you're currently on an Economy 7 tariff, I won't be able to do this from here for you I'm afraid.

The best way for this would be to get in touch with us via Facebook or Twitter - we have Digital Energy Specialists available on there 24/7 who can do this for you, and they can answer pretty quickly over there.

Please let me know how you get on, and if you have any trouble, come back to us on here and I'll see what I can do further to help.

Thanks - Pete 😊

[theunknowntech]

Hey there @leannet41 !

You've reached the hotline for theunknowntech, a forum volunteer with many tricks hidden away. :)

As far as I'm concerned, you are correct and it should indeed be possible to switch you to a single rate tariff. I wish I could do that for you, but it's not something I can do as a volunteer. Let me see if @PeterT_EONNext can help with that though.

As for the meter, could you post some photos please? I'd like to check a few things about it and can tell you more about the meter from there.