[RCC]

I've been with EON for 26 years, standard variable rate, paid by quarterly DD, never a problem.

Surprised today to get a 'submit a reading' email outside the normal quarterly cycle.

The email link won't work - because I don't have an eon next account - you might have thought EON would have thought this through - but going into my EON account manually I find that the company will now bill monthly. They didn't trouble themselves to tell me or ask, and phone calls ring out and go unanswered. I have no intention of opening a twitter or facebook account, why give lots of data about me to the Zuckerman empire just to save EON the bother of running a competent call centre. EON seems to have abandonned customers who don't use social media. Looking at the Smart meter comments both here and generally, their seems to be plenty of reasons not to have one installed.

So according to the stuff I have found I will be billed monthly because its better for me - well, no it's better for EON because it improves their cashflow - and will be migrated to EON next whatever that is at some point in the near future.

So, for now I will submit a meter reading via the old website and be billed and put up with it until I change supplier. But its an object lesson in how corporate arrogance, lack of joined-up communication and lack of honesty about why you are doing something can lose a customer of 26 years in very few minutes.

[Han_EONNext]

Hey there RCC 👋

I hope todays been a lovely one.

Firstly, it's good to hear you've gotten through to the online portal to see your account! I do recommend the purple E.ON Next App, it's easy to navigate and view what is going on at any given time. I understand you are a long term customer, me and everyone that works as part of the E.ON Next family are grateful for your long term commitment.
The changeover from E.ON to E.ON next can be different, scary and confusing but please do not worry as we are looking after it all. Over here at Next, we do things a little differently, one being the monthly billing you mentioned above; although you may believe that it is due to a constant cash flow, it is far from it 😊. A monthly billing system is in place to help you! You will be able to assess your payments and budget for the rest of the month that way. I'm sure you will agree that when you know the amount of the bill, you will be able to budget for your important other costs in life.

I am sorry that you have really struggled to reach us, it's not on, we are trying to do better! Given the current price announcement our phone lines have been even busier than normal 😮 I understand that not everyone wants to contact via social media; it's just not for everyone! Instead you can email and reach us at: hi@eonnext.com if that's any better for you. But as mentioned before, the use of the E.ON Next portal has loads of suggestions and helpful tips that may answer any questions!

I also understand your concerns with selling data on, I categorically promise you here; we do not sell data or info to any other companies no matter what the circumstance is. People over profit ALWAYS...🌍.

Some smart meter comments make the meter sound less SMART than what they actually are 😉 and I understand the hesitation to get them. But smart meters do honestly make life so much easier - the fact that I don't have to worry about my readings is a massive weight off my shoulders. It gives me that extra 10 mins to live my life rather than checking my meter. In the very rare case that things are not working accordingly, we have an excellent team of energy specialists that are on hand every day of the year to help you.

Thank you once again for bringing all this to our attention, we are trying to work hard and be better. If you have any more questions or concerns, please do get in touch!
Sustainable Soup 😎