[katherinei]

We recently moved into our house. The previous owner has not left the displays for the smart meters. Is it possible to get a new one that would link to the meters?

[theunknowntech]

Hiya @katherinei!

Yup, this should be possible but it depends on exactly what Smart Meters you've got. Could you show me some photos in your next reply please? If you've got SMETS2, then it should be a piece of cake to have an IHD sent out in the post but if they're SMETS1 it's a lot more difficult.

[katherinei]

@theunknowntech

Thanks for the reply. This is what the electric meter looks like, the gas is similar, but the weathers too bad to go out for a photo just now!

[theunknowntech]

Bad news I'm afraid. You've got SMETS1. My suspicion is that the previous householder ran off with the IHD even though it was supposed to have been left behind for you to pick up.

Getting hold of another one could be extremely difficult as you have a SMETS1 setup, but let me ask @DebF_EONNext if she's able to find out whether one can be sent out.

[DebF_EONNext]

Morning All 🌞
@katherinei as @theunknowntech has mentioned you have an S1 meter, this is one of the 1st generation smart meters unfortunately we don't stock IHD for these so we can't send out a replacement i'm afraid.

The good news is that your meter will still be a smart meter & should continue to send us monthly readings. I say SHOULD here because this depends on lots of varying factors that are often out of our control such as WAN (wider area network) and HAN (home area network) signalling also the fact that these 1st gen smart meters do tend to be a wee bit temperamental at times, however the DCC have recently released an update & all going well 🤞 S1 smart meters should start to work like a SMETS2 so we should see improvements with this.

Deb 🌻