Hi,
I gather this is an ongoing problem but I can’t find a resolution.
My IHD stopped displaying Electric, in fact it doesn’t even show the symbol anymore. WiFi is connected and strong. I’ve tried resetting near the meter but nothing.
any ideas please?
Hmm... I think you might need to unpair and re-pair the IHD as a first fix. This needs involvement from customer service as it requires SMETS Commands. If you don't get anywhere with customer service though, please stop by again and I'll try to get a moderator to help you out.
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
If this is the same problem that I have, as of 2nd February, the IHD is still displaying gas usage. If I understand how it works correctly, that information comes via the electricity meter so the IHD is (still) paired just fine.
It's actually paired to the Comms Hub above the electric meter, and the electric meter also communicates with that hub. Sometimes a good old reboot fixes things though!
My IHD has started displaying electric. No idea if it’s coincidence or not but it seemed to happen around the same time the price increase happened? Maybe it reset the smart meters? Anyhow it’s finally working!
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