Hi hope someone can help - had a Smart meter installed August 2021. Night and day readings are being reversed. Prior to August we always used more electricity at night - now meter showing more usage in daytime. We haven't changed anything - still use washing machine and dishwasher during off peak times via time delay programming. How do I get this sorted? Is there a problem with the programming- can't always get to the meter readings via the grey buttons. Following the guidance I was sent but the button sequence doesn't always work!!
Also the IHD won't let me set a budget and has message Waiting for CIN.
On line chat no use - seems like they are following a set script.
Thanks
I can probably help you with working out the manual readings. If you could post photos of your meters, I can definitely grab the instructions you need - and this time they'll be the ones that will work for you. :)
If you can also show me photos of your IHD, I'll try to guide you through that as well. I'm an independent forum volunteer so I can assure you that there'll be absolutely no use of scripts from me, just pure experience and advice that'll be exactly what you're after.
As for the reading issues? I'm afraid I can't fix those myself, but I'll call in a glamourous assistant in the form of @PeterT_EONNext for that. He's got access to the systems and can hopefully dig deeper for you. If needed, the readings submitted to date can in theory be flipped around again to correct them.
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
I'm sorry to hear about the trouble you're having with your meter and readings.
When you can, please take two sets of meter readings when you're at home and using your appliances, one set around 12pm and another set of readings around 4pm. When you've done this, please come back to us here with them so I can take a look.
Ah yes, a fairly simple setup then. That IHD appears to be a Chameleon IHD3-CAD-PPMID by the looks of things. You can ignore the Waiting for CIN message, it's never really used all that often anyway. As for the budget, that's not too tricky to do, but it's more complicated than on an IHD6. It's probably easier for me to link to an existing guide I found, rather than try to rephrase it myself.
As for the meter, it should just auto-scroll but I'll do some more digging to make sure.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
