[confusinme]

My gas meter hasn’t sent readings since 28.11.21. How do I remedy this please?

[theunknowntech]

Hi @confusinme!

I'm theunknowntech, one of the forum volunteers here. I can't access your account myself, but I can give advice. Could you post some photos of your meters please, as this might help me out if I need to dig deeper with diagnostics.

For now though, let me try one of the easier fixes. @DebF_EONNext it's your turn to issue SMETS Commands! Please can you check the read schedule is set up? XD

[Rachel1]

@theunknowntech My gas meter hasn't worked since switchover too. I've just seen another post from Tom who has the same problem, is it widespread and what can we do?

[DebF_EONNext]

@theunknowntech

[DebF_EONNext]

Originally Posted by confusinme

My gas meter hasn’t sent readings since 28.11.21. How do I remedy this please?

Morning @confusinme I've tried to locate your account but I can't find it, can you pop me a dm with your account details so I can work some magic 🧙

Deb 🌻

[DebF_EONNext]

Originally Posted by Rachel1

@theunknowntech My gas meter hasn't worked since switchover too. I've just seen another post from Tom who has the same problem, is it widespread and what can we do?

Hey @Rachel1 I've looked at your account, it looks like your smart meter is all up & running on our side now & all set to send us your readings this month. After an account migrates it can take a while for readings to start coming through as the DCC have to basically re-route your signal form your old supplier to your new supplier so we can get the communications. It looks like this has been done now so you're all set 😊

If you do have any problems though in future pop us a message through our social media channels & our digi team can dig a little deeper for you or give us a call 🤗

Deb 🌻

[Rachel1]

Originally Posted by DebF_EONNext

Hey @Rachel1 I've looked at your account, it looks like your smart meter is all up & running on our side now & all set to send us your readings this month. After an account migrates it can take a while for readings to start coming through as the DCC have to basically re-route your signal form your old supplier to your new supplier so we can get the communications. It looks like this has been done now so you're all set 😊

If you do have any problems though in future pop us a message through our social media channels & our digi team can dig a little deeper for you or give us a call 🤗

Deb 🌻

I don't understand how you have checked it as I haven't posted my account number on here and when I looked at my meter an hour or so ago it was completely blank.

[theunknowntech]

There's some internal tools which link forum accounts to supply accounts, if the tool is sufficiently confident it's found a match. In my case, those tools will never find a match because I'm actually supplied by OVO instead.

As for your meter, I can try to help with some diagnostics, please could you post photos of your meters and In-Home Display in your next reply? I'll see what I can do.

[DebF_EONNext]

Originally Posted by Rachel1

I don't understand how you have checked it as I haven't posted my account number on here and when I looked at my meter an hour or so ago it was completely blank.

@Rachel1 I located your account by your email address linked to the community. You might just need to try waking the meter up as they often go into a stand by mode. If you press and hold the buttons for around 30 seconds it should wake your meter up. If you're still having issues after this it might be worth contacting us through social media or giving us a call.

[BeaSeb]

I

Originally Posted by Rachel1

I don't understand how you have checked it as I haven't posted my account number on here and when I looked at my meter an hour or so ago it was completely blank.

I've been having the same issues since the smartmeters were installed months ago. It causes enough stress to generate our own steam energy