[Edge]

Hi you have just started getting smart meter readings . But my ihd still shows igloo as my supplier is there a way of resetting this also. They are smets2 meters.

[theunknowntech]

Hiya @Edge!

Easy fix. I can't do this myself as a forum volunteer, but I know who can. @PeterT_EONNext your first real test, should you choose to accept it... Locate the ability to issue a SMETS Command for Update Supplier Name. Good luck!

[PeterT_EONNext]

Hey @Edge !

Sorry to see that your IHD isn't showing the correct info 🤦‍♂️

I've sent an update to your meters which should update within the next 24 hours, just make sure you turn off the device and turn it back on again (whilst near your electricity meter) tomorrow afternoon and this should be updated for you 🤞

Let me know if for any reason it's not happened of course!

(thank you for the test @theunknowntech 😆)

Pete 😊

[Edge]

@PeterT_EONNext
thank you for your help i have restarted device twice now this morning it now shows the correct tariffs for eon next but it still show igloo as supplier.
So i have disconnected power usb cable to let it discharge completely and will try again later.
thank you again for all your help.

[Edge]

@theunknowntech
thank you

[theunknowntech]

Challenge failed! :(

Peter probably forgot to run Update Supplier Name as well...

[PeterT_EONNext]

Hi @Edge I'm sorry to hear that the name hasn't changed from Igloo to E.ON Next on your in home display 😔

I've sent the updates again to your meter, this should change over within a 24 hour period so I'm unsure why this hasn't hasn't happened.

If for now, still let your IHD drain it's battery and then restart this again near to your electricity meter.

- Pete 😊

[Edge]

@PeterT_EONNext
hi i have let ihd battery drain down and re started next to meter.
but still although the tariffs look the same as nexr eon.
The display still states igloo as supplier.
Is there something else to try.
Regards Mark

[Edge]

@PeterT_EONNext
sorry my mistake i have just checked and i am indeed now with nexteon as supplier.
Thank you for your help.
Regards Mark

[PeterT_EONNext]

@Edge

That's great! 😄

Pete 😊