[emmajayne91]

@theunknowntech thank you!!! Hopefully one will reply fingers crossed otherwise I’ll hunt you down haha XD

[theunknowntech]

Well... I'm in trouble then. You've already rumbled me and now you're hunting down my sekrit lair? You do realise I have an emergency exit solution and a second sekrit lair... Right? I can just sneak out right before you try to blow up my main one.

[emmajayne91]

@theunknowntech you won’t see me coming. Stealth mode engaged….

[Beki]

@emmajayne91 Update sent - let me know if it works 😊

[emmajayne91]

@Beki_EONNext hi. No no change I’m afraid. Still showing the old tariff

[Beki]

@emmajayne91 Sorry Emma, the update is usually pushed through overnight. How's it looking this morning?

[theunknowntech]

@Beki_EONNext as a side note, the ivie Bud cannot be managed by E.On Next, only by Chameleon Technology. You'll want to make sure the update targets the meters rather than connected IHDs. :)

The only thing you can do as a supplier, is unpair such a device from the HAN. But please don't ever do this unless the user has asked for it, as getting it paired again is not easy! :D

[emmajayne91]

@Beki_EONNext just checked again now and still no update. It should have been on my new tariff straight away when I got it as I have been on the tariff since 1st march

[emmajayne91]

@theunknowntech @Beki_EONNext I spoke to someone from eon next on messenger and they advised they will send an update to my ihd. That was over a week ago so something isn’t being done correctly

[emmajayne91]

@theunknowntech another question on the Ivie bud it has an option account pairing when I click on it it just stays on a screen saying pair CAD to account waiting…….
it doesn’t actually connect to anything. Could that be causing the issue with the tariff?