Are you able to keep the IHD within 10 metres of the meter? That should be close enough to stay in range.
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
@theunknowntech thank you. Where do I find that please? I’m hoping @Beki_EONNext can get me an engineer to come reconnect it to the meter. I’m convinced it’s just disconnected somehow. It’s even since we were switched from npower to eon next this happened
@Beki_EONNext thank you I will keep that in mind if you can’t get me an engineer to attend. Ideally though I would like it reconnecting as I don’t want to be spending anymore money thanks
@Beki_EONNext hi Beki. Is there any update on the engineer as it has been a few weeks now? I have left the IHD plugged in as you advised but no change
thanks
@emmajayne91 Hey Emma, no response from them yet. I have had another look into your account and I can see that you had your meters installed back in 2019. I have a very strong feeling that they will come back to me and say that because your system is over 12 months old that this is not something we can fix for you as your meters are sending us readings and are not broken. In order to fix the IHD, it would mean ripping out perfectly working smart meters, to replace a single IHD. The IHD's are a gift at install for having a smart meter fitted and are not essential to the running of the smart meter itself.
I know this will not be the answer that you are looking for and I am happy to raise this as a complaint for you. If you would like to discuss this further, pop me a PM.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
