Thank you. Yes the top photo is the IHD 3 that was my original one supplied by npower and synced to my meter which has stopped working. I bought the others thinking they would work obviously not. The IHD has got the original owners meter details on it I’m sure. The pipit 500 was off eBay by a seller that has loads they are selling £12 each. I’ll post a screen shot of the info he is selling them based off of as to why I purchased it.
If I can just get my original IHD connected I’ll be happy. I just want to see my usage now my direct debit is £200 a month! 😊
@emmajayne91 Hey there, can you tag me in the post when you reply please otherwise I miss your posts.
I can see that 0C-A2-F4-00-00-37-B1-CC is linked to your account.
Can you turn off all other devices and try to reset your IHD3? Unplug it from the mains and hold down the power button on the back for five seconds. Wait one minute, reconnect to power and switch it on. Can you leave your device plugged in and near the meter, for a week or so?
@emmajayne91 Hey there, can you tag me in the post when you reply please otherwise I miss your posts.
I can see that 0C-A2-F4-00-00-37-B1-CC is linked to your account.
Can you turn off all other devices and try to reset your IHD3? Unplug it from the mains and hold down the power button on the back for five seconds. Wait one minute, reconnect to power and switch it on. Can you leave your device plugged in and near the meter, for a week or so?
Yeah that listing makes me smell a rat. I can't say too much on an open forum but I'm not convinced that seller has legitimately obtained over 500 IHDs like that. If you're able to, I'd recommend returning it for a refund at this point or invoking eBay Buyer Protection to force a refund if they won't budge.
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
I have had it on and done the reset multiple times it’s been sat on for about 4 weeks now so I have already done that. I have reset it numerous times as well stood by the meter with it, everything
@Beki_EONNext thank you that will be great because I have been told numerous times this can’t be done. It’s great to finally speak to someone who knows what to do. They told me on email if it’s not working basically it is tough luck and that they can’t send an engineer. Thank you for all your help I appreciate it. How will I know once this has been actioned please
@emmajayne91 I sent the request yesterday so when the smart team email me back they will most likely ask me to book an appointment. I'm unsure on timescales atm though. 😊
Hi
i do not wish to hijack the thread. Just to say your twitter guys told me to go to Amazon and buy a universal IHD. I have smarts one and non working days had as well
Thanks John, we dont currently replace IHDs for smets1 meters as they are no longer available and the smets 2 ihds would not work with your current meter. you can purchase universal IHDs from places like amazon as a solution until you get a smets 2 installed. apologise for the inconvenience
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
