[emmajayne91]

@PeterT_EONNext is there an update on this please?

[PeterT_EONNext]

Hi @emmajayne91 Sorry for the late reply. There's not update on this just yet but I can assure you, our Smart Team are looking into getting this fixed for you

Pete 😊

[rahC]

I ended up buying an ivie bud and it arrived today. Set up the account and everything, just waiting on the data to appear.

Any idea how long it takes to get set up? Arrived at maybe 3pm and now it's 5.45pm and still no connection to the meter. Anything I need to do?

[theunknowntech]

If there's no connection to the meter at all within 24 hours of setup, Chameleon Technology will get in touch with you directly. Hang in there for now. This process can take up to 12 hours in some cases!

Otherwise, check out https://ivie.co.uk/contact-us/ . They'll get things going for you.

[emmajayne91]

@PeterT_EONNext. Hi surely there is some form of update now. It’s been over a month it’s getting ridiculous. I have had patience but it’s running out. Thanks

[Han_EONNext]

Morning @emmajayne91 ☀

There doesn't seem to be an update just yet ☹. Please do rest assured that @PeterT_EONNext will let you know as soon as he hears anything! There is currently a massive backlog in our SMART department (about 30 days 🤯). But we haven't forgotten about you!

Have a lovely day,
Hannah 🌍

[emmajayne91]

@PeterT_EONNext hi it has been another 4 weeks now and still my smart meter shows the wrong tariff and the in home display is still wrong

[PeterT_EONNext]

Hi @emmajayne91 I'm sorry that this still hasn't been resolved for you yet - I've had a look today and some attempts have been made since we last spoke, but there is still a problem sending an update through to the in home display to get the prices to update.

Whilst I'm still looking into this, please can you confirm if the IHD you're using is the one in the below picture?



Thanks- Pete 😊

[emmajayne91]

@PeterT_EONNext

Ok. No that is my old IHD I have the Ivie bud now please
see the picture attached with the IHD information. Also just to confirm, the actual meter still has the wrong tariff on it too so the actual meter needs the update then I’m guessing the IHD will follow with a correct update @theunknowntech is this correct?

[theunknowntech]

Yup, the SMETS Command Update Tariff Configuration targets the meters rather than the IHD. All connected IHDs then pull down the tariff data from the meter at the next heartbeat after the update.