Had a smart meter installed a couple of days ago - checked rates on accounts page as daily cost looked high - IHD displayed p/kh and daily rate are both higher than online rates (ie rates I was told I would be paying) - any ideas why they are not the same (lower rate online includes VAT)
@walawson That's awesome! 🙌 So happy we resolved your query!
It would be awesome if you could verify the answer, just in case someone comes searching for the same thing.
You can do this by clicking the 3 dots in the corner of the correct answer and click 'verify answer'. 😊
Hiya! You've reached the evil genius theunknowntech in my underground lair! XD
It sounds to me as if you might just need to wait a bit longer for the commissioning process to complete. It can take up to six weeks to go through and in the meantime, the data you'll often see is demo data that gets replaced later. I can try to get @Beki to force a SMETS Command through though, which might correct the rates early. Can't promise it'll work at this early stage but worth a try. :)
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
@walawson
Hey, Beki here 👋 Thanks so much for joining us on the Community.
I'll send that over today to your IHD, please keep it on overnight so the update can be received.
Let me know if anything changes tomorrow 😊
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.