Having joined a tariff that required a smart meter they made an appointment for last July but failed to turn up. I made another for this month but again they failed to appear, having kept me waiting all day, due to a “Covid-related problem”. They now want to make another appointment but I am reluctant. Can they force me to have one or should I tell them not to bother?
My neighbour has one from a different supplier and it has never communicated with his supplier.
@BillyJay Hey there, Beki here 👋
For excellent impartial advice about smart meters you can visit the OFGEM website.
I think it's really important to read this information on the website too.
If there were any questions that you may have about smart meters, please feel free to ask them here and the Community members and myself will help you out where possible. 😁
As far as I'm aware you can't be forced to upgrade. Some tariffs might have it as a condition of the tariff and not going ahead might cause you to be moved off to another one but that's about it. There's a very, very small list of reasons that an upgrade can be forced through but you probably won't encounter it anytime soon.
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
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