[shed7]

my off peak supply is no longer working therefore no heating or hot water , have spent 20+ hours on calls to cs without getting through to anyone , no response to emails sent and no response to social media messages , being without supply for 5 days help !!!!!!!!!

[theunknowntech]

Have you tried calling 0808 501 5088 by any chance? Someone should be around until 10pm tonight and they might be able to get an engineer out.

[Beki]

Hey @shed7, Beki here 👋

Thanks for your message on the Community. It's lovely to have you here! Just an FYI, there isn't a moderator here all the time, and urgent appointments such as this will need to be seen to straight away, to get you back on supply. There are lots of ways that you can get in touch with us and @theunknowntech has even provided the Out of Hours emergency line.

You can send a message across to us on Facebook (@eonnext) or Twitter (@eon_next) or if you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Friday. For home related calls it's 0808 501 5200 or for business related calls it's 0808 501 5699.

In emergencies, out of hours, you can contact 0808 501 5088.

I can see from your account that you had someone out to you. Can you let us know what the engineer did to resolve your query and that everything is running okay?