[beeceegee]

Hi all
Eon require me to have a smart meter, so appointment booked last December. Engineer turned up, took one look at the meter and said he couldn't do it because his jobsheet said 3 phase supply (it isn't). Long email correspondence with Customer Services resulting in new appointment today with assurance that single phase had been specified. Same engineer turned up, couldn't do it because jobsheet said 3 phase!

How would this happen, and how do I get this corrected, if CS are unable to do it? I am not actually bothered what sort of meter I have, it's only because it is a condition of my tariff.

[theunknowntech]

Hiya!

You're in luck. I'm a mysterious forum volunteer called theunknowntech. I have another name on other forums, but that's a mystery...

I think I can help you to figure this out. I can't fix the problem myself, but I can definitely see if I can find clues that might get you somewhere. Could you post some photos of your meter cupboard please? Once I've seen them, I'll be able to advise further.

Thanks!

[beeceegee]

@theunknowntech hmmm, my attempt to post a picture yesterday seems to have disappeared into the ether. Trying again...

[theunknowntech]

Thanks!

Yup, that's a bog standard Single-Phase Supply alright. No idea why anyone would have that down as a Three-Phase Supply... Did you show this evidence to customer service yet? If not, it's definitely what I'd recommend doing next. Show them this thread too! It might help.

[beeceegee]

@theunknowntech Thanks, I haven't got back to Customer Service yet, was planning to wait and see if Eon's smart meter installation system would pick up the error and notice I still don't have one!

I was wondering if there is some central database of property supply data (outside of Eon's control) which has us wrongly marked as 3-phase and is overriding the Eon request

Thanks again for your help

[theunknowntech]

No worries.

That is a possibility. See if you can get someone at E.On to do an ECOES Lookup as that should help. I actually have my full ECOES Record saved in my personal files as my supplier agreed to send me the raw copy a while ago. Trust me, it'll be on there! It's the national database of electric meters and no single supplier has exclusive control over it. :)

[Beki]

@beeceegee Have you got in touch with us on Facebook/Twitter?
It's probably the easiest way to get this changed and an appointment booked for you. If not, please feel free to pop me a private message and I'll look into it for you.

[beeceegee]

Just resurrecting this one to give final update & thanks to @theunknowntech and @Beki_EONNext for their help

Third visit to install smart meter was successful, it was indeed a central meter database which was in error, preventing previous installation attempts.

Only minor issue is that the installer was convinced that the old meter was a 5 digit + 1 decimal display, and could not be persuaded otherwise, whereas it is in fact a 6 digit no decimals (this is a factory configuration option for the unit). We will keep an eye on things & Beki will amend the reading if necessary.

The End 😀