Did you manage to redeem the voucher yet? I think what's happened here, is that some instructions will be automatically loaded onto your meter key/card the next time you top up, which will redeem whatever the voucher code is for. I don't think you'll need to ask the shop to do anything in particular as the system should figure it out for you.
Once you top up enough credit, you'll be able to get back on-supply again.
Just another guy passing by... The unknown tech way...
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