Could someone please look into this.
Smart meter malfunction
- Tags for this Thread
- ihd
- in home display
- smart
- smart meters
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Level 114-01-22@Beki
I have spent a week waiting for am email response from Eon. The response arrived today and it left me seething. I was asked by Charles Smith to send my address and account number so he could look into my query. The first thing written on the email I sent was my name, followed by my address and account number, then a description of my SMET IHDL smartview 2 and the problems I was experiencing. I would have hoped for a better response and confirmation that my issue was being handled and taken seriously. Honestly I despair. -
14-01-22Hi @NorwegianBlue,
Thank you so much for your patience whilst we were awaiting your meter technical details to be updated. This can take some time, especially with the energy crisis, migrating accounts causing delays. I am delighted to let you know that the details have now been updated on your account and we will begin to poll readings from your meter daily from 14th January! Hoorah! I have a reminder to check on your readings on the 25th Jan, so please leave this with me - you have not been forgotten about. We can then reset your IHD and hopefully it begins to receive data. 😊
Sending positive energy to you,
Beki -
Level 114-01-22@Beki
Thank you Beki.
Can you now go and kick Charles Smith for his utterly pointless email, that I received this p.m. in response to the one I sent last Friday? -
14-01-22@NorwegianBlue Oh gosh, I don't condone violence, but I am really good at feedback which I'm happy to do 😊
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Level 126-01-22@Beki
I was disappointed to learn at the 11 hour that my book appointment for this p.m. had been cancelled. I had hoped that after nearly 3 weeks a solution to my problems was in sight.
Can someone look into this.
many thanks -
Level 8013-02-22Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is! -
18-02-22@theunknowntech - I got this sorted 💪 @NorwegianBlue did you want to send an update for the Community members? It would be awesome if you would share the journey and the result 😊
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