I am on your Priority Service Register as I am severely disabled. I cannot read my meter due to its very low position and small numbers on the screen.
When I was with npower, their own meter reader came every 3 months to read the meter without fail (although Covid did delay it occasionally in 2020).
When eon.next took over, I asked about meter reading as on the PSR and received an e-mail from a lady at eon.next in June 2021 who confirmed I was on the Priority Service Register and stated:
A meter reader from a contracted company thus called in July 2021 and read my meter. I have had no meter reader visit since.
Fortunately, my neighbour has read my meter occasionally which I have submitted online. However, my neighbour has moved away and I cannot get the meter readings now.
I did ask about having a smart meter fitted to negate having to read the meter but was told that due to having a ‘complexed meter’ with two pmans (or something) with 4 readings, I cannot have a smart meter as there are no complexed smart meters.
It is now coming upto 6 months since an official meter reader visited. What is going on please as you keep sending me emails monthly demanding meter readings which I cannot do?
Why do you not send meter readers round every three months to those on the PSR as stated in your email (above) and as npower used to do?
Thank you.