I have a smart meter fitted. It used to send readings automatically to my previous energy supplier but e-on next require me to provide them with manual readings. Does anyone else have this problem? Have e-on next indicated when they might be taking readings automatically from your smart meter? I understand that they are moving data over from other suppliers - but would like to know when the process might be completed and when I will no longer have to provide readings.
I'm really sorry to hear that this has happened when you've been in touch with us - this certainly isn't the way this should have been handled for you.
It's very clear that the meter is faulty from what you've explained, even without seeing the meter at all.
I can't book an appointment for you from here I'm afraid, however, I have pinned a note to the top of your account explaining that your meter is faulty, and a faulty meter replacement appointment needs to be booked to get this changed.
If you can get in touch with customer services again (WhatsApp is fastest and serviced 24/7) an Energy Specialist can then find this note and know exactly what they need to get booked in with you.
Let me know how you get on.
Pete 😊
Last edited by DebF_EONNext; 12-10-24 at 09:54.
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Hi @kingtut. So when there's a change of supplier, it can cause a break in communication. The majority of the time it's only temporary though.
You could try a reset. Just Unplug the IHD (In Home Display) take it to the Smart meter. If it has an On/Off button hold it down until it turns off. Wait 5 mins, then turn it back on and plug it back in.
If that doesn't work, let me know.
Hat
Hi, we have the same problem. With npower I was able to log into their website and get up to date meter readings sent from the smart reader. That no longer seems to be available.
I was also asked by eon-next to provide a meter reading. The gas meter itself has an LCD display which is blank and as far as I know has been blank since the smart meter was installed.
The in-home-display is also now now not working. I have tried reseting it several times but it just says 'Waiting for current data, gas supply disconnected'. At the coldest point of the year I have no idea how much gas we are using.
If this is how eon-next deal with things I may as well jump to another supplier that can actually sort things out.
Hi Andrew, thanks for the post and thanks for trying to reset. Would you be able to pop me a DM with your account details on please and i'll take a look at your account and see what's happening. Hat
I had a monitor that worked for about a month and then stopped. Waiting for data is all that shows. This is the time of year when I would like to know what is being used, if the monitor is useless this would be nice to know. Does anyone have any ideas, thanks
I had a monitor that worked for about a month and then stopped. Waiting for data is all that shows. This is the time of year when I would like to know what is being used, if the monitor is useless this would be nice to know. Does anyone have any ideas, thanks
We are getting the same message on our display as well. From the exchange of emails I had with EON it seems that something may happen around the smart meters at the end of the month which I am guessing will fix this but everything seemed rather vague. When we were with npower it was possible to see all the data from the smart meter from their website, so we never really used the in-home-display. I will give it to the end of the month and if the smart meter is still not working then I will switch to another provide altogether.
I have also had your experience. Also, my monthly bill, upon change-over from NPower both my utility bills were increased by approx 20% for my elec - equally so my Gas; tho from checking with my smart meter my useage remains approx same. I keep a close eye on my utility useage, I need to. I don't even turn the heating on in winter. Also, I really am looking forward to E.ON sorting the smart meter process asap.
We have exactly the same problem - no smartmeter readings taken since September last year.
We threw the poxy 'home dashboard' away fairly soon after receiving it because the damned thing was useless and had been relying on tracking usage through the npower portal, but that isn't an option now.
So far the move to #eonLast has been an absolute shitshow with nothing but guestimated (increased) monthly payments and hollow promises from customer services that "a reset has been sent to your meter" and it will start working soon...
I have had exactly the same issues, my smart meter stops working every now and then, I was advised to put it nearer to the meter, still happens, same message appears as others.
Just had my first statement from Eon and they have estimated my Electricity by approximately 300% more that the last few readings, i.e. normally about 100units per month, they have estimated approx 300 units and this is for only 16 days!
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