[spacedmonkeys]

Originally Posted by DebF_EONNext

Hey @spacedmonkeys 👋 I can see that one of our smart team has already escalated this over to the DCC for you. It can take a while for them to get back in touch but I've chased this with smart for you & hopefully it won't be too long now. I've also set your billing & read schedules up to match the gas so that when we do get the communications back your electricity will be set up to poll a reading & bill on the same day as the gas.

Deb 🌻

@DebF_EONNext Hi Deb sorry to bring this up again - it's now past the 4th March and on the 4th only my Gas reading was sent by the smart meter again, so the generated bill didn't include electric. So again have had to send electric manually.

[RobertoP]

I do have the same problem. I contacted E.On next once and was told they will reconnect. After two weeks still no reconnections and another bill with estimated readings. Complained with E.On again and was given a rude answer by a "Jack from E.OnNext" "energy specialist" saying that they were obliged to take only two readings per year, that the reconnection would take "up to 8 weeks" from switch over, and that they needed a photo of my meter. The switch over of my account was from late October to early December so 8 weeks have passed by far.
Additionally they would not accept a meter reading but wanted a picture of the meter!! So much for customer service and a seamless swith from E.On. BTW I was never given the opportunity to accept or refuse the switch-over and my payment terms were changed without my consent Matter for Offgem to look into

[meldrewreborn]

Its a very different image from the bright and breezy messages they give us when forcing the wretched things upon us, isn't it?

[Nessie]

Originally Posted by DebF_EONNext

@theunknowntech thanks for the @ 😊
@Nessie I'm glad you're all sorted now
@samuelmaran I've taken a look at your account & can see that your not on supply with us for a few more days yet. When you switch or migrate supplier your smart meter may lose signal for a while, this is normal so please don't worry, if you have any questions you can reach out to our digital energy specialists on any of our social media platforms & they will be able to help you or better still take a look through the forum & see if anyone else has asked before you might find your question has already been answered by another community member!

Deb 🌻

Sadly, another problem has arisen. Although my tariff changed at the end of February to a fix (V11) my IHD has not updated to the new pricing.

[DebF_EONNext]

Originally Posted by Nessie

Sadly, another problem has arisen. Although my tariff changed at the end of February to a fix (V11) my IHD has not updated to the new pricing.

Morning @Nessie,

Has this updated for you yet? If not I would suggest resetting your IHD to see if that work, turn it off unplug and switch it back on as close to the meter as possible. If this still doesn't update the tariff pop a message over to the digi team on social media and ask for a tariff update to be sent to the IHD this usually takes around 24hrs and you may need to reset your IHD again after the update is sent 😀

Deb 🌻

[Arpage]

@DebF_EONNext I transferred to Eon.next last October and despite emailing and calling my smart meter has not been picked up.

I have a Liberty Secure 100 model so I understand that is the first generation. Can you advise how I might get this connected to my account? You advise a reset but I’m not sure how I would do that. It worked fine before I transferred so would be keen for it to get working again.

Happy to provide any details.

Thanks for your help.

Alexander

[simont]

My father is 92, has limited mobility and is hard of hearing (and is on the Priority Services register for all the use that appears to be). Since being switched to Eon Next from Eon, his so-called smart meter no longer works. He's been told to ask neighbours (or even passers by!!!!) to read his meter for him. It is totally unacceptable and dangerous to ask complete strangers to read his Gas Meter!!! I have complained repeatedly (even twice to the CEO) and NOTHING has been done. This started in November and it is now April. I have tried telephoning (I have Power of Attorney on his account due to his deafness) and so far have been on hold for a total of over 3 hours with no-one answering the phone. In desperation, I've even tried requesting a new Smart meter. Strangely enough, bills and new direct debit can be sent out, but the meter can't be sorted. In another 2 weeks, I can take this to Ofgem (as my 8 weeks since contacting the CEO will have expired) and then I will be switching his supplier as this situation is totally unacceptable.

[theunknowntech]

Hi @simont ,

I'm theunknowntech, an expert forum volunteer who helps out here. I can't access the account myself, but I do know a lot of advice that I can give.

I don't think it'd be practical for me to go through my usual toolkit of diagnostic tricks, so I'm going to ask @PeterT_EONNext to dig into this for you. He'll be around when he's free. I hope this helps.

[PeterT_EONNext]

Hi @simont I'm really sorry to hear about the problems you've been having with your fathers account 😔

I can't go into too much detail here, as this is a public forum, but I can advise the following.

I've located your account through your email address, and via a recorded call you previously had with us, believe I've located your fathers account.

There appears to be an appointment booked for a Smart Meter to be installed within the property next month, have you spoken to your father about this at all?

An email was sent to what would appear to be your fathers email address on 26th March to confirm the date this appointment will take place, so please check this if you're able to, or check with him so that you can discuss this further with him.

Thanks - Pete 😊

[Cantthink01]

@KINGTUT Hi I am at my wits end, my smart meter stopped working over a year ago, it no longer displays anything, I reported it via email.
All I get are emails taken from a script or autogenearted telling me what buttons to press to get readings none of which work because the meter is dead.
I also get regular requests for meter readings.
I have been paying estimates for over a year now.
How on earth do I get them to send out an engineer to fix or replace it?