Howdy! You've reached a forum volunteer! I'm theunknowntech and while I can't access your account, you'll be surprised at how much I can do.
I can probably help you to figure this one out, but I could do with seeing some photos of your Smart Meters please. It can take up to six weeks for meters to migrate when you change supplier - assuming they're already connected to DCC - but in some cases it can take longer. Photos of your meters help me to double check what you've got and with that, I can try to provide a rough estimate of when they might potentially reconnect.
I hope this helps. If you get stuck, please let me know.
Just another guy passing by... The unknown tech way...
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