It might be worth checking your online account with Igloo, just in case there's anything there. It's known for SoLR related transfers to deduct the cost of your Final Bill from your credit balance before it's transferred to the Appointed Supplier and the Final Bill is supposed to reflect this. I think a copy of this should be on your online account with them, so you may want to try and login to see if you can grab it.
If it still doesn't sound right, try 0808 501 5200 as that's the main customer service line.
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
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