I'm afraid I wouldn't know unfortunately. The SoLR process as a whole is under a huge strain with over two million accounts being flung all over the place, so it's likely to take longer than usual. However, I get the feeling that your account has gotten into a bad state and the credit transfer may have stalled. I'd suggest giving customer service a call on 0808 501 5200.
Just another guy passing by... The unknown tech way...
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Any mods please pass on the message that a general message in Q&A with an estimated date would be useful then we know we haven't been forgotten and won't keep asking the same question or phoning.
Definitely passed on that suggestion! If you want us to look at your account specifically the quickest way is to message us on Facebook or Twitter as our digi team are available 24/7, 7 days a week.
That's very honest of you! We do usually double check these things but if you do want us to take a look the quickest way is to message us on Facebook or Twitter as our digi team are available 24/7, 7 days a week. Or if you'd prefer you can send me a DM and I'll take a look.
Lucky you getting a credit. I’ve been told that as I left Symbio before 3 October it’s not Eons responsibility.
this contradicts what OFGEN says …..
”E.ON Next will honour domestic credit balances for both current and past customers of Symbio Energy who are owed money.”
Honour? Hmmm, big word.
Lucky you getting a credit. I’ve been told that as I left Symbio before 3 October it’s not Eons responsibility.
this contradicts what OFGEN says …..
”E.ON Next will honour domestic credit balances for both current and past customers of Symbio Energy who are owed money.”
Honour? Hmmm, big word.
Hiya
Sorry it sounds like you've been given wrong information there, as long as Symbio have produced your final bill but not sent you a refund, we should be sent the details to issue you with a cheque for any credit owed. It is taking a long time to get all of these sent over to us (as you'll see from the queries above!) but it will happen.
The bit we're not responsible for is getting the final bill sent to you. If you haven't had the final bill through yet please send me a DM with your name and address and I'll see what we can find out for you.
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