We have seen a few posts recently relating to your In Home Displays (IHDs) not connecting so we wanted to collaborate all those smaller threads into one big thread with a wealth of knowledge inside. With help from @theunknowntech, please check out the most frequently asked questions below. If you have any other IHD questions, please keep to the thread below. 😊
I’ve switched suppliers and now my IHD isn’t working…
SMETS1 - The first generation meters were found to have a fault where many stopped working after customers switched suppliers. This is not just a problem for EON Next - it is an industry wide issue and your meter will not become 'smart' again until they have applied a patch to make the meter universal. Like the rest of the industry, we are trying to enrol SMETS1 meters into the Data Communications Company to enable customers to switch between suppliers and maintain smart functionality without customers needing a meter exchange, the timescale for which is out of our control but a vast majority have had this fix applied already. If your meter has had the fix applied, please see below.
So your immediate options are to hold out for this fix of your SMETS1, or I can register you for an upgrade to a SMETS2 in the near future. In the meantime, we will need monthly meter readings to keep your bills accurate.
SMETS2 - It can take 6 weeks (42 days) for your smart meters and IHD to transfer over and re-activate properly when you switch suppliers; even if you have switched from E.ON Energy to E.ON Next this is classed as a change of supply. In this time, it's common for devices to lose connection, as they have to be reconfigured for the new supplier. If it has been longer than 6 weeks and you still don’t have connectivity, then I would suggest getting in touch with us on Facebook/Twitter (@eonnext) with your account details so that we can investigate further.
Gas showing 'waiting for data'...
This is definitely something that will need to be looked into. It is always worth doing a reset before you contact us though as this would be our first request.
To reset your IHD please follow the instructions below.
- Unplug the device from the mains, and switch it off (there is a small on/off button on the device, press and hold this until it is off).
- Take the device near to your electricity meter, as close as possible.
- Switch the device back on (hold the on/off button down) the device should come back on and resync.
If this doesn’t fix it, then it’s best to get in touch with us (Facebook/Twitter is best) so we can investigate. We have had some information from @theunknowntech who has suggested that this could be due to a firmware update on the Chameleon IHD3 and this is something that is out of our control, however it would be good to check over your account just in case.
Last edited by DebF_EONNext; 03-05-22 at 10:44.