Please could you post some photos of your meters and IHD for me? I can try to help with diagnostics, but I need to know what you've got first. A new IHD won't help in this situation.
Just another guy passing by... The unknown tech way...
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ove seen your previous posts and can tell you on my electricity meter all the lights flash together roughly every 5 seconds apart from the Mesh one which doesn’t.
will get some pictures this afternoon for you. The smart meter is this one:
We've had the below IHD since we moved in almost 6 months ago, it was all working fine until approximately 2 weeks ago, when I came down one morning to check it, the gas supply was showing 'waiting for data'. It has now been that way ever since even though I have restarted it several times and even moved it right next to the smart meter itself.
The electricity supply has continued to show on the IHD with no problem at all. Any ideas as to how to fix this?
Mine also has done this about the same time ago, if you put it to the screen you have in the last image does it also come up saying "Gas Supply Disconnected?
Hi, I have the same problem. I moved to EONnext back in Sept. My IHD stopped working as soon as EONnext took over the smart meter. Previously the same unit has worked fine with two different suppliers. There is nothing wrong with the IHD - It just no longer gets the signal from the smart meter. I reported it on 25 Oct but no progress. I have now emailed Unhappy@eonnext etc 4 days ago - not even a response. I shall raise a formal complaint. One of the major selling points of smart meters was that users could look at their usage. I advise everyone else to raise a formal complaint.
I have the same problem - it is something to do with Eonnext loading their software or config. onto the smart meter. They don't respond to the problem hoping it will go away. It is not the display unit.
I have the same problem. It is caused by Eonnext loading their software onto the smart meter. It is not the display unit. They are playing delaying tactics.
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