[brisinger]

TBH I think that they should replace the old legacy IHD's but I'm too logical and believe that the same style IHD should be supplied across the board, not the one that fitted the smart meter.

[brisinger]

I was assured by the E.On person on the phone that now it's been upgraded OTA it's a SMETS2. Personally I'm not convinced. I think that it is more likely to be a patch really rather than a true SMETS2 but don't quote me on it. I'd like to know whether it's a true SMETS2 when they upgrade OTA or are they just classifying it due to a patch.

[brisinger]

This is what E.On had to say...

"Good morning,

I'm sorry about this. We have had a few problems with IHD and unfortunately we are not replacing them are the moment, I understand one of the reasons smart meters are installed is to track your usage, all i can do is apologise for this and assure you that everything with your actual smart meter will still run and work smoothly.

I have formed a complaint for this and I have credited your account £20 as a customer service gesture for the lack of replies and service provided.

Warmest Regards,

Courtney

Energy Specialist at E.ON Next"

...and the is what BG say about theirs...

"Why is my British Gas smart meter not connecting?

If your in-home display isn’t showing your energy consumption, there is likely an issue with its connection to the smart meter. Follow the following steps to reset the monitor and fix the connection issue:

Unplug the monitor
Move it closer to the meter
Plug the monitor back in
Wait one week (the monitor should automatically restart within seven days)

If your smart meter is still not connecting to the monitor after one week, you should get in touch with the supplier."

Notice how much more helpful BG are.

[brisinger]

This is what British Gas has to say on the matter (see Selectra website) so I think it's time they got their finger out and sort the issue out!

"If your in-home display isn’t showing your energy consumption, there is likely an issue with its connection to the smart meter. Follow the following steps to reset the monitor and fix the connection issue:

Unplug the monitor
Move it closer to the meter
Plug the monitor back in
Wait one week (the monitor should automatically restart within seven days)

If your smart meter is still not connecting to the monitor after one week, you should get in touch with the supplier."

[theunknowntech]

Originally Posted by brisinger

I was assured by the E.On person on the phone that now it's been upgraded OTA it's a SMETS2. Personally I'm not convinced. I think that it is more likely to be a patch really rather than a true SMETS2 but don't quote me on it. I'd like to know whether it's a true SMETS2 when they upgrade OTA or are they just classifying it due to a patch.

That's actually impossible. SMETS1 meters will never be SMETS2, even when connected to DCC. Those that get migrated can run like an S2, but they are still S1. The firmware updates mainly just enable the capability for the meter to be migrated to DCC and managed that way in the future, once the supplier offers it up for adoption. SMETS1+ would technically be more accurate. The only way that your site could ever be S2, is if your current meters are replaced with S2 via a Meter Exchange.

[theunknowntech]

It seems you're not alone in having these issues. I've seen a pretty big increase in reports recently of IHD issues across multiple suppliers. My friend Blastoise186 called on me to try and help him gather data on the reports to see if there's any trends or patterns that we can pick up on. We're both digging deep through multiple publicly available sources right now, as this seems to be a wider issue that's not just affecting people randomly.

I will post here again if I can develop enough of a theory or anything else that might solve the puzzle.

[brisinger]

This has been going on since 17 May and I've had enough of their £20 "bribes" so a nice letter has been sent to the ombudsman. Somebody needs to shake the tree and try and get held Eon to account. They must have spent more in "bribes" rather than getting off their backsides and fixing the issue.

[theunknowntech]

I don't work for E.On myself, nor does my friend Blastoise. Neither of us works for any energy supplier, we just happen to know a lot about the way smart meters work. As a forum volunteer, I don't have access to accounts so I can't see what's been going on behind the scenes.

But yes... That definitely seems a lot longer to reach deadlock than it should have done. There's usually an eight week timeout before the option to engage the Ombudsman automatically becomes available. I have a policy that I won't interfere or intervene in cases where the Ombudsman has been called in, as I'd rather not make things more complicated. So I'll have to step back at this point so as not to trample on their toes. I hope you understand my reasons.

[Landmark]

Originally Posted by brisinger

Notice how much more helpful BG are.

However, what Eon Next states is:

we've organised a regular update to your meters which may resolve this issue

and that in addition to switching off and on again, that

check that the time is correctly set on the display

and also

check what the signal bar's doing in the top left corner of the IHD display:

• Solid – Is your meter amongst other meters or in a communal cupboard? Moving your IHD to a different position away from other meters and devices may resolve the issue.
  
• Single dot – this confirms the IHD is joined to the network however it’s not getting a great signal, check again for obstructions and keep the IHD close to the meter

Support for your smart meter In-Home Display | E.ON Next (eonnext.com)

Originally Posted by brisinger

a nice letter has been sent to the ombudsman

Let us know how you get on🙏

[Spookyville]

Have a similar issue, got of SMETS1 meter, IHD stopped working in May this year after a botched upgrade from the DCC as they try and migrate the older devices to the current network, had nothing but excuses and rebuffs from Eon stating its not their fault or their problem. Was told meter 100% not affected but on my quarterly bills for both Jul & Oct its estimated and not actual readings. Guess what they have lost communication to the meter too. And with the way I have been spoken to and treated over the last7 or so months I can't be bothered with manual readings.

Ironic that I only stayed with Eon back in Feb because moving supplier would have broken the V1 smart meter, but a couple of months later they broke it all by themselves (well with DCC help of course)