This is what British Gas has to say on the matter (see Selectra website) so I think it's time they got their finger out and sort the issue out!
"If your in-home display isn’t showing your energy consumption, there is likely an issue with its connection to the smart meter. Follow the following steps to reset the monitor and fix the connection issue:
Unplug the monitor
Move it closer to the meter
Plug the monitor back in
Wait one week (the monitor should automatically restart within seven days)
If your smart meter is still not connecting to the monitor after one week, you should get in touch with the supplier."
I was assured by the E.On person on the phone that now it's been upgraded OTA it's a SMETS2. Personally I'm not convinced. I think that it is more likely to be a patch really rather than a true SMETS2 but don't quote me on it. I'd like to know whether it's a true SMETS2 when they upgrade OTA or are they just classifying it due to a patch.
That's actually impossible. SMETS1 meters will never be SMETS2, even when connected to DCC. Those that get migrated can run like an S2, but they are still S1. The firmware updates mainly just enable the capability for the meter to be migrated to DCC and managed that way in the future, once the supplier offers it up for adoption. SMETS1+ would technically be more accurate. The only way that your site could ever be S2, is if your current meters are replaced with S2 via a Meter Exchange.
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
It seems you're not alone in having these issues. I've seen a pretty big increase in reports recently of IHD issues across multiple suppliers. My friend Blastoise186 called on me to try and help him gather data on the reports to see if there's any trends or patterns that we can pick up on. We're both digging deep through multiple publicly available sources right now, as this seems to be a wider issue that's not just affecting people randomly.
I will post here again if I can develop enough of a theory or anything else that might solve the puzzle.
This has been going on since 17 May and I've had enough of their £20 "bribes" so a nice letter has been sent to the ombudsman. Somebody needs to shake the tree and try and get held Eon to account. They must have spent more in "bribes" rather than getting off their backsides and fixing the issue.
I don't work for E.On myself, nor does my friend Blastoise. Neither of us works for any energy supplier, we just happen to know a lot about the way smart meters work. As a forum volunteer, I don't have access to accounts so I can't see what's been going on behind the scenes.
But yes... That definitely seems a lot longer to reach deadlock than it should have done. There's usually an eight week timeout before the option to engage the Ombudsman automatically becomes available. I have a policy that I won't interfere or intervene in cases where the Ombudsman has been called in, as I'd rather not make things more complicated. So I'll have to step back at this point so as not to trample on their toes. I hope you understand my reasons.
we've organised a regular update to your meters which may resolve this issue
and that in addition to switching off and on again, that
check that the time is correctly set on the display
and also
check what the signal bar's doing in the top left corner of the IHD display:
Solid – Is your meter amongst other meters or in a communal cupboard? Moving your IHD to a different position away from other meters and devices may resolve the issue.
Single dot – this confirms the IHD is joined to the network however it’s not getting a great signal, check again for obstructions and keep the IHD close to the meter
Have a similar issue, got of SMETS1 meter, IHD stopped working in May this year after a botched upgrade from the DCC as they try and migrate the older devices to the current network, had nothing but excuses and rebuffs from Eon stating its not their fault or their problem. Was told meter 100% not affected but on my quarterly bills for both Jul & Oct its estimated and not actual readings. Guess what they have lost communication to the meter too. And with the way I have been spoken to and treated over the last7 or so months I can't be bothered with manual readings.
Ironic that I only stayed with Eon back in Feb because moving supplier would have broken the V1 smart meter, but a couple of months later they broke it all by themselves (well with DCC help of course)
I think I have located your account and I can see you are not on supply with E.ON Next just yet - in fact your supply is due to start on my birthday! Once we get your meters on board, you can pop us a message over on Whatsapp with all your account details and we can check everything over for you and see what is going on. We are an awesome team and I'm sure one way or another we can work towards a resolution for you.
Please let me know how you get on or if you need any support from myself. 😊
Last edited by HelenaP_EONNext; 10-10-24 at 14:03.
I don't work for E.On myself, nor does my friend Blastoise. Neither of us works for any energy supplier, we just happen to know a lot about the way smart meters work. As a forum volunteer, I don't have access to accounts so I can't see what's been going on behind the scenes.
But yes... That definitely seems a lot longer to reach deadlock than it should have done. There's usually an eight week timeout before the option to engage the Ombudsman automatically becomes available. I have a policy that I won't interfere or intervene in cases where the Ombudsman has been called in, as I'd rather not make things more complicated. So I'll have to step back at this point so as not to trample on their toes. I hope you understand my reasons.
With all the bickering that has gone on I'm wondering whether my 'steam powered' SMETS1 would have to be replaced anyway because it was installed before gas was installed in smart meters. One question that they asked on a recent email was "where is the flue?" My current SMETS1 wasn't connected to the flue anyway and it came as a surprise question.
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