[DerekAitken]

My gas account has moved over from Igloo but my electricity is still with them. How long will it take for this move to be completed?

[theunknowntech]

I'm afraid I wouldn't know unfortunately, but if I was to guess... Probably within the next few weeks or so. If you're planning to switch away to another supplier, I'd recommend waiting for your gas account to migrate over first and for your final refunds to come through from Igloo before attempting to switch. If you try to move away in the meantime, there's a chance the switch might get delayed or rejected, since only one can be happening at a time.

[Beki]

Hey @Derek, it's Beki here.

I wondered if your electric account had moved over yet? It would be great to know if it has, and if not, I can investigate for you 😊

[bad2]

I have the same problem. My gas account has transferred from Igloo, but the electricity account is still nowhere to be seen.

I did try to post about this yesterday evening, but my new account here was immediately banned with no reason or notification provided! I have not had a particularly good experience with Eon Next so far!

[HannahD_EONNext]

Hey bad2

I'm really sorry your account got banned, we've been having a lot of issues with spam on our community and it looks like your account was incorrectly picked up as a spammer.

I can see you've had a chat with Tracey over email this morning and got everything resolved which is great. Feel free to get back in touch with either of us if you have any other questions or we can help in any other way!

Thanks

Hannah - here to spread positive energy

[bad2]

@HannahD Yes, Tracey has indeed informed me that my electricity account remains elsewhere at present. Thanks for your reply too!