I submit meter readings manually either the last day of the month or the 1st of the month.
With Eon I was always sent a bill, usually the day after submitting readings. But this stopped and my last bill is dated 30th Sept. I have not had a bill since. Eon next state they send monthly bills, when?
@anselm Heya, Beki here 👋 I've had a look at your account and your meters are missing a billing schedule which means your meters didn't know when to send us readings.
Do not fear though, I have gone ahead an corrected this so from 10th Feb your meters will send us readings!
I'll put a reminder on your account and check it on/after the 10th Feb for you. 😊
Is this still a problem for you? It looks like this thread got missed and unfortunately I can't access your account as a forum volunteer. I've tagged this thread for moderator attention.
Just another guy passing by... The unknown tech way...
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I submit meter readings manually either the last day of the month or the 1st of the month.
With Eon I was always sent a bill, usually the day after submitting readings. But this stopped and my last bill is dated 30th Sept. I have not had a bill since. Eon next state they send monthly bills, when?
Before I had smart meters fitted I would respond to 2 monthly reminders to submit readings and paid (then and now) by direct debit on 1st of each month a fixed amount. I would be billed at random dates but on average once a month.
Now, with my smart meters fitted, I am billed on the 27th day of every month and this has happened without fail everytime.
I submit meter readings manually either the last day of the month or the 1st of the month.
With Eon I was always sent a bill, usually the day after submitting readings. But this stopped and my last bill is dated 30th Sept. I have not had a bill since. Eon next state they send monthly bills, when?
I have had a look at your account and this is all sorted for you now 😊
@Landmark I too have not received a bill since September. I have a smart meter, installed by Eon, and used to get regular quarterly bills but all I get now is an email that I am substantially in credit. When I go online I find that smart meter readings have not been taken so I don't know what the true picture is.
I have the same issue. I have a smart meter and the last reading was December 15th. I sent a reading several weeks ago but my account still shows a credit balance for my payments: but no usage.
@Kazdeb4 Hey there, Beki here 👋
Thank you so much for reaching out on the Community! It's awesome to have you here.
I think we were awaiting a smart meter reading and that's why it wasn't billed.
I have billed to your reading you supplied on 14th Jan and you should receive an email soon!
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