Why is it every one of 3 pre payment cards fails with the error message Code 35 after a single use ? Every single one. One use, fails. The previous supplier I could use a card for years yet since you took over each card lasts a single use only.
a massive waste of my time being messed around as I try to get the meter looked at.
Last edited by Lee_EONNext; 2 Weeks Ago at 19:09.
Reason: Community Guidelines
Hmm... It sounds to me as if the gold chip on the card is dirty or damaged. Try giving it a quick wipe with a clean dry cloth, then pop it back in the meter again. Error Code 35 means the gas meter couldn't read the card chip correctly. Did you see any errors at the shop by any chance?
If you still don't get any luck, it's possible that the chip in the card is physically damaged and will need to be replaced. You can ask for one to be sent out in the post, or get a TAG Code to register a new one yourself.
If you still keep getting Error 35 across multiple cards, then I'm tempted to start diverting the culprit away from the cards and call out the meter itself as being potentially faulty. Personally, I find it rather unlikely that at least five cards work just once and then completely fail, especially if they're brand new and are meant to be basically the same design across almost all suppliers. You may want to get the meter looked at with a view to having it replaced if it destroys any more cards.
Last edited by theunknowntech; 24-11-21 at 10:44.
Reason: adding further info
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
Hi , can someone tell me how to speak about new gas card nobody is answering the phones.
All methods of contacting customer service are listed here. If you try phoning as soon as they open at 9am you may get through quicker than at other times.
I know little or nothing about prepay meters but if you can post what exactly the issue is with your new gas card then perhaps someone here can assist.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
