[pressforaction]

@JonH Thanks for this JonH. I have followed the same procedure and unfrozen my Smart Meter. But one thing worries me: has the meter kept track of my usage during the three days it was frozen? Are my usage totals for the past week/month now not valid?

[theunknowntech]

The data will also be on the actual smart meter itself. The SmartView 2 is only an In-Home Display (IHD) that retrieves said data from the meters.

The data is safe and integrity is sound, I can promise you that.

[darkgen]

Just to add to this. I'm now routinely removing the battery from the thing every other day. It was fine for the first few months. Perhaps the heat is affecting it. However, I now note the Eon Next mobile app tracks usage per day (hourly statistics apparently incoming). Obviously cannot help for real-time monitoring.

[theunknowntech]

To be honest @darkgen , the IHDL SmartView 2 is just terrible and a complete buggy mess. If you fancy a replacement IHD that's MUCH better quality, check out the ivie Bud and Hildebrand Glow IHD. You do have to pay for them yourself, but they're both a bazillion times better than the SV2!

[JimH]

I was foxed by this until reading this thread. Eon Next customer support said just unplug and let battery drain and then plug back in.

This cleared it but after a few months it froze again.


As an engineer, it seemed ludicrous to me to that you had to do this every time.


Then I realised that the lead is not permanently wired by a micro USB plug held very tightly in its socket.


Pull this out and then holding the two feet tightly, slide the back down to reveal the LiPo battery. Remove this...wait a bit and replace it and voilà...the SmartView2 reboots.


Still a piece of **** but at least it's a useable piece of **** now 🤪

[retrotecchie]

@JimH

As an engineer, I'd hard wire the lead too, and fit a momentary push to break switch in the battery feed to act as a 'reset' switch!

[JimH]

Originally Posted by retrotecchie

@JimH

As an engineer, I'd hard wire the lead too, and fit a momentary push to break switch in the battery feed to act as a 'reset' switch!

Ha! Before I did that and invalidate the warranty and get the blame for it not working, I'd simply write and app and hack the data and get real information.

You'd think this would be sorted by now the way they insist on you having these meters and given the current energy prices, we all need to look closely at what costs the most to run and try to mitigate the cost somehow.

Obvious things can be done like throwing out the oven and getting an Instapot...the best saving ever...but more subtle drains on energy need good data to decide where to focus on energy cutbacks first.

The old 80/20 rule

[Sceptical]

EON SmartView device incomplete energy cost data - don't expect this to help you budget.
Having had a smart meter installed in Nov 2022, we now have less clarity re daily/ monthly energy costs than we had when we submitted meter readings and maintained our own spreadsheet.
Beware that the SmartView device provided with the so-called smart meter warns that cost details provided on the device do NOT include VAT. In addition, the historical daily and monthly total energy used can only be calculated offline manually as the device only shows separate historical daily/ monthly gas & electricity totals (excluding VAT).

[meldrewreborn]

@Sceptical
I recommend that people focus on consumption data. If they control that then costs automatically follow. And the units used are always consistent over time, whereas cost vary. Constructing a rule of thumb to convert to prices will help those who need to control their expenditure.

[Biddy]

thanks worked a treat!